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Understand Your Rights and Our Conditions

Before you open an account or make a deposit via bKash, Nagad, or Rocket, these legal terms set out what you can expect from us and what we ask of you.

Jurisdiction-Dependent AccessAccount Holder ObligationsPayment Terms: bKash, Nagad, RocketData Handling CommitmentsContact Rights
baji6 Understand Your Rights and Our Conditions
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

We take the handling of your account information seriously. Here is how we manage the data you share with us, how long we keep it, and what you can ask us to do with it.

Data Storage

Account details, transaction records, and wallet activity are stored on secured servers. We do not sell your personal data to third parties outside of what is required to process payments via bKash, Nagad, or Rocket.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your account settings. You can manage cookie permissions through your browser at any time without losing your account access.

Retention Period

We retain your account data for as long as your account is active and for a period after closure as required by applicable financial record-keeping obligations. You may request details of your retention period via support.

Your Access Rights

You can request a copy of the personal data we hold on your account, ask us to correct inaccurate details, or request account closure through the Help Centre or by contacting support directly.

LEGAL CONTACT PATHS

Reach Us on Legal or Account Queries

If you have a question about these terms, want to request a copy of your account data, or need to raise a dispute, our support team handles legal and account queries directly. You do not need a lawyer to ask us a question — just get in touch through any of the channels below and we will respond with a clear answer.

Team online

Live Chat

Open the chat window from your account dashboard for real-time responses on terms queries, account conditions, or eligibility questions.

Email Support

Send detailed legal or data-related requests to our support email. We aim to respond with a written answer you can keep for your records.

Account Help Centre

The Help Centre inside your account covers common legal questions, withdrawal conditions, and how to submit a formal account complaint.

Common Legal and Account Questions

These are the questions we hear most often about our terms, your account rights, and how we handle data. If yours is not here, contact support and we will give you a direct answer.

Access depends on your local law and whether your region is currently eligible. We do not extend services where local regulation prohibits participation. Check eligibility before registering.

We retain your data for a period after closure as required by financial record-keeping rules. You can request details of how long and what is held by contacting our support team.

Submit a data access request through the Help Centre inside your account or email our support team. We will confirm what data we hold and provide it in a readable format.

You can raise a formal dispute through the Help Centre. Our team will review the transaction record, including any bKash, Nagad, or Rocket payment logs, and respond with a written outcome.

We update these terms when needed and notify you through your registered account contact. Continuing to use the platform after an update means you have accepted the revised conditions.

Payment data is shared only with the relevant payment provider — bKash, Nagad, or Rocket — to process your transaction. We do not share wallet details with unrelated third parties.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.